Terms & Conditions

1. Introduction and scope

These Terms & Conditions describe use of the House of Superfoods website, customer accounts, orders, and subscription checkout. By browsing or using these features, you agree to follow these terms and applicable laws. If you do not agree, do not use the ordering or subscription features.

2. Business identity and contact

The website uses the public-facing name House of Superfoods. The legal name of the contracting business and any registration details have not been confirmed for this policy.

3. Website use and customer accounts

An account is required to place and track an order. You are responsible for providing accurate information and keeping your sign-in credentials private. Use the website lawfully and do not try to disrupt it, gain unauthorized access, or misuse its content or services.

You can sign in with email and password or use Google Sign-In. Use only accounts that you are authorized to access.

4. Products, menu availability, and prices

Product descriptions, ingredients, dietary information, availability, and prices are shown on the relevant menu or product page and may change. Products may become unavailable. The applicable price, delivery fee, discount, and total are presented during checkout before you submit your order. Prices are displayed in Indian rupees. The website code does not establish a tax-inclusion policy; the business should confirm how taxes are treated.

Product images and descriptions are illustrative. If information important to your purchase is missing or unclear, contact us before ordering.

5. Orders, confirmation, and changes

An order request is subject to product availability, delivery coverage, valid customer and delivery details, and successful payment where payment is required. The website records an order after it accepts the request. Orders paid online remain pending payment until payment is verified; cash-on-delivery orders are recorded as processing. Follow the confirmation shown on the website.

The website does not provide a customer self-service order-change feature. Contact us as soon as possible to request a change. A change is not confirmed unless we respond and confirm it.

6. Delivery areas and timing

Delivery is available only to postal codes that are active in the website's service-area list. Availability is checked during checkout; entering a valid six-digit postal code alone does not confirm that we serve the address.

The checkout permits a delivery date no earlier than the next day, or the following day after the configured order cut-off. The cut-off is configurable. This is a date-selection rule, not a guarantee of delivery at a particular time. The business should confirm and publish any delivery windows, exceptions, and failed-delivery arrangements; these are not defined in the website code.

Any delivery fee and applicable discount are calculated and shown during checkout. They may depend on the current store settings and order total.

7. Food, ingredients, allergens, storage, and consumption

Ingredient and allergen information, where provided, is shown with the relevant product. Recipes and product details can change. If you have an allergy, intolerance, or other dietary concern, contact us before ordering and do not rely on an absent or incomplete listing as confirmation that a product is suitable for you.

No general storage duration, shelf-life, or reheating instruction is defined in the website code. Follow any product-specific label or instructions supplied with your order and ask us if you need clarification. The business should confirm its food-safety, cross-contact, storage, and consumption guidance before publication of a final policy.

8. Subscription plans and billing

The website offers weekly and monthly meal plans. The plan details describe six service days for weekly plans and 27 service days for monthly plans. Subscription checkout is handled by Razorpay and the integration configures recurring weekly or monthly charges, with a maximum of 52 weekly or 12 monthly billing cycles.

Review the amount, billing interval, and payment instructions in Razorpay checkout before authorizing payment. The website does not publish complete rules for the first charge date, delivery scheduling, pausing, failed charges, or the relationship between billing cycles and service days. These details require business confirmation. The site has a cancellation API operation, but its customer account controls do not provide a connected cancellation workflow; contact us to ask about a subscription request.

9. Cancellations, returns, refunds, and order problems

The website code does not set a complete customer policy for order cancellations, returns, refunds, damaged or incorrect orders, or refund processing times. Contact us promptly if you need to report a problem or request a cancellation. We cannot confirm that a request has been accepted until we respond. The business must confirm its applicable policy before this section can be treated as final.

10. Intellectual property

Website text, branding, graphics, photographs, and other materials are owned by or used with permission by their respective rights holders. Do not copy, republish, modify, or commercially use them without permission, except where applicable law permits.

11. Website availability and liability

Online services may be interrupted, delayed, or contain errors. Questions of responsibility and available remedies are subject to applicable law. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

12. Applicable law

Use of this website and these terms are subject to applicable laws in India, including mandatory consumer protections. The business should confirm any additional dispute-resolution procedure before publication.

13. Complaints and grievance contact

Please contact us using the email or phone number in the Contact page. The website does not identify a named grievance officer or state a complaint-response timeline. The business should confirm and publish the designated grievance contact and applicable response process.

14. Updates and effective date

We may update these terms when our website or business practices change. The date below identifies this version; material changes will be reflected on this page. Confirm the date and the business details marked above before publishing this policy as final.